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Your privacy

Your Privacy

Walters-Opticians Ltd. are committed to preserving the privacy of all visitors to our website at www.walters-opticians.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us. By placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

1. Information that we may collect from you

When you order products or services on www.walters-opticians.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from e-mails or letters you send to us.

2. How we may use information we collect from you

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

3. Disclosure of Information

The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process credit card payments and provide support services on our behalf.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

4. Cookies

Cookies are small pieces of information that may be stored on your computer.

This website only uses a type of Cookie called a 'Session Cookie' and is only temporary. Cookies are used so that we can temporarily track information when you are ordering products through this wesite - such as your shopping basket contents.

Session Cookies are not permanent, and when you close your web browser, the Session Cookie will be removed.

5. Security & Data Retention

All payments for orders taken through this website are processed by 'Protx', a secure payment gateway employing industry standard Secure Sockets layer (SSL) encryption to ensure any details you provide will be done so in a safe and secure manner.

Your credit / debit card details are not seen or retained by Walters-Opticians. The information we do retain includes the details necessary to fulfil an order you have made through the website, excluding your credit / debit card information, and we retain this information for a reasonable period or as long as the law requires.

6. Accessing & Updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.

7. Changes to our Privacy Policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

8. Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to enquires@walters-opticians.com.

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